Rooming Accommodation House Rules

** Please note these are General House Rules. 

PO Box 8055 Woolloongabba Qld 4102, Office Phone: 07 3171 2230, Email: rentals@qpsr.com.au

- RESIDENT'S RESPONSIBILITIES

• Residents must not interfere with the reasonable peace, comfort, privacy of other residents.
• Residents must keep noise to a minimum in consideration of other residents.
• Illegal substances will not be tolerated and offenders will be reported to the police.
• Residents must maintain a reasonable standard of dress in consideration of other residents.
• Residents are not permitted to affix any items to any walls i.e, blu-tak, sticky tape etc.
• Residents must keep their TV's & Radios at an acceptable level as not to disturb other residents or to create noise pollution. Keep all noise down after 10pm and before 6am.
• Drunk/Disorderly behaviour is unacceptable & will be immediately reported to the authorities.
• All repairs and maintenance within the common areas or your room must be reported to QPSR REALTY as soon as noticed, via email.
• AT NO TIME are residents permitted to become abusive, verbally or physically, with any other resident in order to resolve disputes. Disputes must be reports to QPSR REALTY who will attempt resolution between all residents involved before passing it on to the relevant authorities.
• Residents may not tamper with, touch or remove batteries or any other part to the smoke alarm. If your neglect results in Fire Services attending the property due to a false alarm, you will be asked to pay the bill. 
• Bathroom must be left free of excess water on the floor or vanity areas.
• All tenants must ensure all lights, air conditioners, and fans are turned off when not in use or if you are not in the property.
• All furniture and inclusions must remain as they are and not removed at any time.
• Furniture must not be disassembled. 
• No doors, cabinetry or window furnishings are to be removed. 
• Sheets and mattress protector's must be used on beds at all times - DO NOT sleep directly on the mattress. 
• Tenants must not do anything that might block any plumbing or drains on the premises. 
• Room/studio must be kept in a condition that does not cause a fire or health hazard, including the entry door being able to open 90 degrees. 

- VISITORS AND GUEST RESPONSIBILITIES

• Short stay visitors are welcome at any time however; this property is not a private home and overnight guests are not permitted due to Fire and Council regulations. Visitors must leave the property by 10pm.
• Residents must ensure their guests are aware of the house rules for these premises and they do not interfere with the reasonable peace, comfort or privacy of other residents.
• Visitors are prohibited from entering the rooms of residents other than their host and residents are responsible for the conduct of their visitors including payment for any damage or breakage that may occur.
• Residents must ensure their guests leave common areas clean and tidy after using them.

- ANIMALS

• Please note for the comfort, health, and peaceful enjoyment of all tenants living in the property, pets cannot be allowed to enter the property. 

- RENTAL PAYMENTS 

• Rent must be paid to QPSR Realty in advance of the due date at all times. 
• Rent must be paid via the allocated methods in the lease agreement. 
• Tenants must use the reference code given to them at the time of signing the lease agreement for all payments. 

- SMOKING

• Smoking, burning candles, oil burners, incense burners, bar/oil heaters etc are prohibited at all times. Tenants may smoke outside ONLY; SMOKING IS PROHIBITED in the building at all times. This includes your room and the internal common areas. This rule exists for the comfort and safety of all residents and is a legal requirement in QLD.
• Smoking is prohibited within 4 (four) metres from any entry door, window or air-conditioning unit.
• If the Agent believes the Tenant has been smoking inside the property, they will be requested to steam clean curtains and other applicable furniture. 
• DO NOT leave cigarette butts lying around or in containers anywhere on the property.

- GENERAL CLEANING

• Residents are responsible for cleaning their rooms and keeping the common areas tidy.
• No personal belongings to be left in the common areas. 
• All kitchen appliances, work surfaces and benches in communal areas MUST be cleaned after use. All common areas must be left  neat, clean and tidy.
• DO NOT leave food scraps in your bedrooms or common areas as this encourages cockroaches, rats and maggots. 
• No rubbish is to be left in the common areas, and the bins are to be emptied DAILY. 
• Large bins are to be taken to the roadside weekly and brought back in on the same day they are emptied. 
• Washing must not be placed over the balcony, furniture or left in the common areas - please use appropriate drying equipment and collect washing as soon as it is dry. 
• Personal items such as suitcases and bicycles must not be left in the common areas at any time. Cleaners have been instructed to remove any items from the common areas if left by tenants. 
• Common areas of the property include: kitchen, share toilets and bathrooms, hallways, outdoor areas and laundry. 
• A cleaner (if applicable for your property) will clean the common areas ONLY once per month. 
• The cleaner (if applicable for your property) will not pick up after you or wash your dishes. 

- VACATING PROCESSES

• Minimum of two weeks' notice is required in writing, to vacate your room. YOU MUST SUBMIT A FORM R13 or advise via email. 
• When vacating, the following items must be attended to:
  • Remove all rubbish and belongings. 
  • Remove unwanted food items from cupboards and fridge. 
  • All furniture and fixtures must be accounted for and in good condition, as per the inventory list provided with the entry condition report. 
  • Ensure the property is left clean and tidy as per your entry condition report. 
  • Professionally clean: carpets, mattress, upholstery, cushions and rugs. 
  • Ensure the mattress protector is replaced with a new one still in the packet. 
  • Take your keys and receipts for cleaning to QPSR Realty's office with your forwarding details 
• Any items left in the property after vacating will be deemed as abandoned and dealt with accordingly 

- BREACHES

• Any breach of the House Rules or special conditions in your lease agreement, will result in you receiving a Form R11 (Notice to Remedy Breach). Should you not co-operate with this notice or continue with a breach, you will be issued with a Form R12 (Notice to Leave) and you will be evicted from the property.
• All tenants are responsible for their actions and mutual respect must be adhered to at all times. Should the house rules not be followed by an unidentified tenant or their guest, QPSR Realty will breach every tenant in an effort to bestow the sense of communal responsibility to all tenants. 
• Your rent must be paid up to the due date at all times. Failure to comply with this may result in you being evicted from the property. If you have money coming from overseas or elsewhere, ensure it is received well before your due date, no excuses will be accepted.

- BEHAVIOUR RESULTING IN IMMEDIATE EVICTION (INCLUDING GUEST BEHAVIOUR)

• Banned or illegal substances found on premises.
• Endangering another person. 
• Malicious damage to any property. 
• Verbal, physical, and sexual abuse, harassment or any form of discrimination to any Resident, Staff, landlord, Cleaner, Contractor or Agent. 

- GATHERINGS AND NOISE GUIDELINES 

• PARTIES ARE NOT PERMITTED UNDER ANY CIRCUMSTANCES.
• Be aware conversations on outside decks and verandas can be loud at night and the sound carries to neighbouring houses - we have received several noise complaints in the past relating to this issue.
• Ensure you keep noise to a minimum when arriving and leaving the property at night and early in the morning (including your guests) e.g., doors slamming, loud conversations and yelling out to each other. 
• No music is to be played in the house or outdoor areas after 10pm.
• PLEASE CONSIDER OTHER TENANTS AND NEIGHBOURS WHEN TALKING AND PLAYING MUSIC.

- REPAIRS/MAINTENANCE

ALL non-urgent repairs and maintenance must be reported in writing to our office via email to rentals@qpsr.com.au. Please note, if we organise a repair that has been caused directly because of tenant negligence this cost will be forwarded to you i.e toilets requiring a plumber because of excess toilet paper, sanitary products or children's toys causing blockages, electrical repairs caused by tenant faulty appliances etc. Verbal maintenance requests for non-urgent repairs WILL NOT BE ACCEPTED at any time.

If you have an emergency situation after office operating hours, your process is:

1. Contact the Office first - 07 3171 2230
2. Contact our office's emergency mobile - 0423 418 846
3. if you cannot reach QPSR Realty you can call:
   1. Plumbing: Goanna (Jared) - 0425 433 123
   2. Electrical: Ehlerth Electrical - 1800 940 413
   3. Locksmith: ESL Lock Professionals - 0438 172 890
4. If you cannot get a hold of the emergency number, contact any other qualified professional that you know or use the yellow pages 

NOTE: Electrical emergencies can include an electrical fault/loss of power. It is important when losing power, to make sure that one of your appliances has not caused a problem or to check there is not a blackout in your area by calling Energex on 13 62 62. 

If you arrange repairs AFTER HOURS that are not an emergency you may have to pay the bill. All other non-emergency repairs must be reported to QPSR Realty as soon as possible. 

-Paying Rent

Your rent must be paid to QPSR Realty in advance of the due date at all times. On the 5th day your rent is late you will be issued with a Form R11 - Notice to Remedy Breach for Rent Arrears, you will have 4 (four) days to pay all outstanding rent. The morning after this breach expires you will be issued with a Form R12 - Notice to Leave giving you 4 (four) days to vacate the premises. If rent is not paid by 5PM on the day the Notice to Leave expires we will attend the property with a Locksmith to change your locks & ALL personal items will be removed from your room. Should you still be in the property, the police may be called to attend and physically remove you from the property. If there are outstanding costs you will be listed on TICA, an International Tenancy Default Database (blacklisted).

- Keys/Lost & Lock Outs

You cannot at any time tamper with or change any locks in your premises or make any copies of any keys without written permission from QPSR REALTY.

Residents who lose their keys will be charged:

• $15 per key replacement charge, to be paid in full before keys will be handed out.
• Any registered or restricted keys will need to be ordered in and carry a $50 replacement fee.
• If you lock yourself out during office hours you can collect and use the office set* for a $50 cash deposit. Keys MUST be returned the same day and the deposit will be refunded.
• Should you require a staff member to attend to assist you, this incurs a $100 attendance fee (with a staff member attending when and only if they are able to).
• If you lock yourself out AFTER HOURS there is a $200 emergency call out fee (with a staff member attending only if they are able to).

NB - All fees to be paid in cash prior to unlock, if you do not have payment, a staff member WILL NOT ATTEND. *There is no legal requirement for QPSR Realty to carry spare keys to your property and we do not carry extra sets for all our properties. Organising entry is always your own responsibility.

- ENTRY CONDITION REPORT (FORM R1)

Upon signing your tenancy agreement, you were given an original copy of your Entry Condition Report. This must be completed and the original returned to our office within 7 (seven) days of your lease start date.